We aim to complete all deliveries the day after our cargo arrives. Invoices are sent when
the packages are getting ready to leave the office. Please contact us as soon as possible if
you require a specific arrangement in order for us to best facilitate.
Monday - Friday, 10 am - 6 pm
All items/packages require an invoice to be cleared at customs.
Yes — always! Your locator code is essential for identifying your package as part of our cargo and linking it to your account. Without it, your package may be delayed and placed in our “unknowns” area. To avoid delays, always ensure your locator code is included in your shipping details.
Through our web portal and wonderful customer service representatives.
You can view and calculate your estimated shipping cost by visiting the Rates section of our website and using our easy-to-use online calculator.
Yes, certain items are restricted or prohibited from being shipped to Jamaica. To ensure compliance with local regulations and avoid potential delays or penalties, please consult the Jamaica Customs Agency's official list here.
We don’t offer express shipping at the moment, but our standard service is fast and reliable.
Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM. You can reach us by phone or WhatsApp at (876) 331-7222 for any questions, concerns, or assistance with your shipment.
Yes, Import taxes are changed on items that excessed $100 USD.
No, but we will advise our customers to the best of our ability.
Still Have Questions?
If you didn’t find the information you’re looking for in our FAQs, feel free to contact our customer support team via phone, email, or WhatsApp for any additional inquiries or assistance. We’re happy to provide the answers you need